Club Policies

Club policies reflect the moral standards of our members and wider community. Please ensure that you read our policies carefully and that you do your very best to follow them. We pride ourselves on being able to offer the very best facilities to you and we can do it even better with your help.

We encourage anyone who thinks that they may have a gambling problem to call the Gambling Help line on 1800 858 858. This service is available 24 hours per day 7 days per week and provides a counselling service.

Club Dress

Dress for all Club patrons must be clean, neat and tidy. Management reserves the right to refuse admission to anyone who, in its opinion, is not suitably groomed or attired.
The following are not permitted in the Club at anytime:

Football Clothing Singlets Overalls
Offensive Motifs Swimwear Brief tops
Sports shoes without socks Hair Curlers Hats
Beanies/ Hoodies Provocative Clothing Gang Colours or affiliated attire
Responsible Service of Alcohol

Responsible serving of alcohol is vital for legal, health and community reasons. Our society is now less tolerant of the irresponsible use of alcohol that leads to drunkenness, drink driving and under age drinking. We are now far more aware of the serious social problems that are associated with such behaviour and have adopted the following strategies for the Responsible Service of Alcohol:

  • House Policy providing the framework for the responsible serving of alcohol and to ensure we do not breach the law.
  • Training of staff so that they can implement and promote the House Policy
  • Education of patrons so that they understand the implications of and abide by the responsible service of alcohol policy.
  • Prevention of underage drinking
  • Promoting safe transport options

We aim to put these strategies into action by:

  • Implementing, monitoring and modifying the House Policy on an on-going basis.
  • Preventing under-age drinking by insisting on “Proof of Age” by requesting a Current Driver’s Licence, Passport or “Proof of Age” Card issued by the NSW Roads and Traffic Authority.
  • Preventing intoxication by recognising the signs of intoxication and avoiding serving anyone to the point of intoxication. We will deny entry or service to anyone who is already intoxicated or suspected of consuming alcohol prior to coming to the Club.
  • Managing intoxication, anti-social or disruptive patrons by discouraging them from activities which can harm themselves or others and as appropriate, remove them from the premises.
  • We will promote the service of non-alcoholic beverages and food.
  • We will arrange for friends of patrons to take alcohol affected patrons home or we will arrange a taxi for them.
Responsible Conduct of Gambling

Gambling is a popular form of entertainment which attracts around 80 per cent of Australians every year. The overwhelming majority of people bet for fun and bet sensibly. They see gambling as an enjoyable recreational activity. But, like anything else, gambling carries a risk when it is abused.

Our Club is committed to responsible gaming. We don’t want to see anyone lose more than they can afford. So we urge all patrons to bet carefully. Set yourself a limit and stick to that limit. Never borrow money to gamble. We urge you to stick to these basic rules and gambling will remain an enjoyable activity.

Studies show that around 98 per cent of people have no problem controlling their gambling. However for some people gambling becomes a problem. They spend more money and time than they can really afford on gambling. They become preoccupied with gambling which becomes increasingly hard to control. This can lead to financial and emotional distress which can affect marriages, relationships, work and health. This is when assistance is needed. Our Club has a program in place to help people with gambling problems. It is crucial, however, that you recognise the danger signs.

The warning signs of problem gambling may include:

  • Gambling more money than you can afford
  • Gambling with household and other essential funds
  • Borrowing money and having trouble repaying it
  • Absences from home or work
  • Dishonesty and secrecy about money matters
  • Severe mood swings
  • Increased alcohol consumption
  • Easily bored by everyday events
  • Denial of any gambling problem despite the obvious signs
Use of Camera's

The Seven Hills Group has a policy in place in regards to the use of any device which captures photos or videos within areas of the club.

This policy is designed for the protection of our members, staff, club security and overall privacy for all.

The club prohibits the use of any cameras or recording devices in all toilets and children’s play areas within the club.  In addition, the club prohibits the use of cameras on the gaming floor.  This also includes the alfresco gaming area and any other areas in the club with the gaming floor in the background.

Failure to comply will result in the device being confiscated for the duration of your visit at the club, as well as deleting any photo taken in the prohibited areas.

Members and visitors are encouraged to alert staff if you observe devices being used inappropriately.

Children on Club Premises

We welcome everyone here to our club, however there are some rules that we require everyone to follow. Parents are responsible for the supervision and control of their children at all times while on club premises.

Children are not permitted to:

  • Run through the club
  • Sit at tables unattended
  • Remove their footwear
  • Approach or order from the bar

Parents should always accompany their children to the toilets and should not send them alone.

Parents please consider other members and guests who do not wish to have their club disrupted by unruly children.
By not adhering to these requests, you may be asked to leave an area.

Please note that children are only permitted to stay on the premises until 10:00pm.

Outside Food & Drink

Due to safe food handling procedures the club has a policy in place in regards to the bringing in and consuming of food on club premises. The club prohibits the consumption of food brought in from outsides sources on club premises. The club is unable to monitor and ensure that food from outside sources has been prepared and handled correctly.

There is a strict no outside alcohol policy. You may not bring in or consume alcohol not purchased within the club. This violates RSA laws and is not permitted by our licensing agreement under the Registered Clubs Act 1976.